Help Center

No — FlexFare is an independent travel agency, not affiliated with any airline. We compare and book flights across carriers on your behalf.

Agents access phone-only consolidator fares, optimize complex itineraries, and explain fare rules before you pay. For international, premium, group, and last-minute trips a call routinely wins.

No. Calls and quotes are free. Any service fee on an actual booking is disclosed clearly before payment.

Major credit and debit cards over the phone, with itemized confirmation before and after payment.

Within 24 hours of booking (flights 7+ days out), yes — full refund under DOT rules. Beyond that, your fare's rules apply, which we disclose before purchase.

You're entitled to a full refund or rebooking. Call us and we handle it — that's the point of booking through an agency.

Largely gone on standard domestic economy and above; alive and well on Basic Economy and many international fares. We flag yours before you book.

Depends on airline and fare class — we quote with the bags you need included so there are no airport surprises. See our Baggage guide for allowances by airline.

We assign seats at booking wherever the airline allows, and know which carriers guarantee family seating free. It's handled before payment, not hoped for at the gate.

Yes — free on every major U.S. carrier, and we note them on your booking record.

Where airlines offer them on your route, we find and apply them — plus assistance services arranged properly. See our Senior Fares page.

Special fares on select international carriers with extra baggage and flexible changes for enrolled students. See our Student Fares page.

Extra free bags (up to 5 on orders with some carriers) and unpublished military fares in select markets. See our Military Fares page.

10+ travelers unlock airline group desks: locked pricing, deposits instead of full payment, and names due closer to departure. See Group Travel.

Depends on destination and passport. We flag requirements on every itinerary and link you to the official application source. See Visa Information.

Six months beyond travel dates for many countries — renew early if you're close.

Yes — U.S. domestic flyers 18+ need a REAL ID-compliant license or a passport at TSA checkpoints.